Entries by Dana and Ellen Borowka

The Value of Customer Service: It Can Make You or Break You

By Patrick McClure Thank Your Customers What impact can one person have on the revenue performance of a large supermarket? Is it possible that one person can create a company-wide impact, sending shock waves of good cheer and driving ever-increasing repeat business? How can one person make such a difference? In one Midwestern supermarket chain, […]

The Organizational Tune-Up — Time Management Assessment

By Bruce Breier – An excerpt from the book, Cracking the Business Code by Dana and Ellen Borowka Feeling disorganized? Take the following organizational assessment and see how you can address your specific challenges. Review all the statements that apply to your office below. Now choose which ones you feel are the top challenges and […]

What Do You And Your Team Expect From Each Other?

By Ellen Borowka, MA What do you expect in your life? Do you find that you feel disappointed or angry, and you are not sure why? Well, you probably had an expectation that wasn’t fulfilled. Expectations play a big part in our lives. Our expectations determine whether we feel good or bad – happy or […]

The Key To Using Performance Incentives

By Marc Emmer [dropcaps type=”circle” color=”” background=””]T[/dropcaps]he “Great Recession” was unlike any other downturn within our experience. Its effects were deep and sudden; many organizations have felt as if they had fallen off a cliff. One key lesson of the downturn and the giant sucking sound that followed was that businesses must be prepared for […]

Things to Consider for Operational Excellence

By Ted Margison – Excerpt from the book, Cracking the Business Code [dropcaps type=”circle” color=”” background=””]T[/dropcaps]his section was going to be “8 Things to Consider for Operational Excellence”. The good news for you: there are only two things to consider. Better Visibility Provides Better Results A supplier of protective gear was struggling to meet demands. “We […]

How to Create a Closing the Loop Culture

By Dana Borowka, MA In business jargon, “closing the loop” means to follow up on and/or close out an area of discussion. The phrase is closely related to “circle back around” and “loop in.” To better achieve your objectives, experts say it’s vital that you learn to close the loop on actions so that the […]

The Remote Worker Dilemma

By Dana D. Borowka, MA Why You Should Desire, Hire, and Inspire Remote Workers [dropcaps type=”circle” color=”” background=””]M[/dropcaps]elissa Meyer will long remember the firestorm she created over remote workers. Soon after starting her position as the new CEO of Yahoo, Mayer instituted a policy to eliminate remote working and bring employees back to the offices. […]

InBoarding Sets Up Employees for Success

By Larry Cassidy [dropcaps type=”circle” color=”” background=””]I[/dropcaps]f onboarding is such a great business idea – and it is – why should it be reserved for only new employees? Maybe the time has come to give in-boarding a try. Onboarding = Success Onboarding is more than just a solution for employees with the new job jitters. […]

Are You Being Commoditized?

By Patrick McClure [dropcaps type=”circle” color=”” background=””]T[/dropcaps]he number one issue I hear about from associates, clients, and partners is a very real and growing fear of becoming commoditized. Here is an all-too-familiar scenario: After numerous meetings with your client, detailed fact finding, many internal team planning sessions, and a heck of a lot of hard […]

Prepare Now To Lead The Way Into 2014

By Paul David Walker [dropcaps type=”circle” color=”” background=””]S[/dropcaps]pring time is upon us and it is time for house cleaning and planning. Many of you are familiar with the economists, Alan and Brian Beaulieu and how their economic forecasting helped in preparing for the last recession as well as for the financial impact that it had […]