
Charting your Course for 2024!
By Patrick McClure, Sr. Consultant
It’s common in the fall…

Using A Customer Service Culture To Drive Profit
By Patty Crabtree, Senior Consultant
In the ever-evolving business…

Preparing for the 2024 Potentially Mild Recession & the Uptick In 2025: Leveraging Opportunity & Setting Your Direction
By David Shaffer, MBA, Sr. Consultant
News item: Economists,…

Defining Your Culture and Hiring Strategically
By Patty Crabtree
Picture in your mind a race car speeding toward…

Customer Service is an Entire Company Endeavor
By Dana Borowka
“If you want to know how to retain customers,…

How To Develop The Next Generation Of Company Leaders
By David Shaffer, MBA, Sr. Consultant
Finding and keeping great…

Five Ways To Increase Value For A Merger, Acquisition, Or Succession
By David Shaffer MBA , Sr. Consultant, Practice Head for M&A…

Stop Trying to Shortcut the Hiring Process
By Dana Borowka, MA
If they hadn't gone on a “shortcut,”…

Don’t Rush the Hiring Process: Bad Hires Are 3X More Costly Than You Think
By Dana Borowka, MA
There is an old adage that one bad apple…