Developing employees and teams to be productive problem-solvers is the key to business success. This is why we offer a range of developmental workshops we call Lighthouse University.
Each 1-3 hour workshop is facilitated by a senior Lighthouse consultant who is an expert in the topic. In the Los Angeles area the workshops can be conducted at your facility. Outside of LA, even outside the U.S., these workshops can be conducted remotely. Some of the workshops are available in both English and Spanish.
On this page see a complete list of workshops.
Key Learning Points
Key Learning Points
Learning Points
(Available in English and Spanish)
Key Learning Points
Key Learning Points
Key Learning Points
Key Learning Points
A sales manager needs to complete a proposal ASAP. While giving harried instructions to her staff, the manager comes across brusquely and gives unclear instructions. Because of the way the message is “delivered,” the staff members are more focused on the manager’s poor communication rather than the task at hand. Rather than approaching her with any questions they have, the take the instructions “as is,” and proceed with the assignment anyways.
After completing the project with what limited information they had, the staff delivers the proposal to their manager. Finding that the proposal did not meet her initial requirements, the manager gets extremely upset. Due to the pressing deadline, she may snap at her team members, creating resentment and hurt feelings.
On the one hand, the staff members may increasingly view their manager as insensitive and demanding. On the other, the manager may believe that her staff doesn’t listen or follow directions well. And unless something changes, the cycle of unproductive behavior will continue.
What could this team have done to break the cycle of unproductive behavior? If all parties involved had training to improve their communication skills, the work would likely have been done right the first time. The manager would be able to give clearer instructions and encourage her staff to ask questions. Team members would feel comfortable approaching her if there was any confusion about the project requirements or other issues. And the manager would be able devote her focus on the next project, rather than correcting the present one.
Clearly, good communication skills are critical to a productive work environment. Introducing your workers to these specific communication techniques through LCS workshops not only helps you save money, but increases the return on a valuable investment – your employees.
Mailing Address:
14320 Ventura Blvd., #408
Sherman Oaks, CA 91423
T. 310-453-6556
Widget by seo.uk.net